I've worked with Zapier for a while and cannot test the webhook trigger successfully for the Zap I'm building. I've made several appointments (booking is trigger), but nothing seems to be working.
I've attached the webhook in my Amelia, the zap failure to find a request, and the completed form on the same webpage.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
We created a video dedicated to Zapier, webhooks, and MailChimp, so please make sure to check it out here.
Can you please take a look at the video, ( if you haven't already) and try to replicate it along the way?
- If you already did this, and the issue still persists, we can take a look from our end.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
- And if you send us credentials, and (or) staging site, make sure to check the message as "PRIVATE" so that only we can see your credentials.
I apologize for my own delay! I'm working with our developer for the best option for the below. I have worked with Zapier and webhooks for Forminator Pro, but I watched the video and followed again step by step-- still doesn't work. I have deleted the zap and started over, re-made the hook, pushed through multiple entries, waited 24 hours, and still nothing.
Our developer/host says :
"To help fix it, one thing TMS needs to know is that lfgms is a multisite installation. That will impact troubleshooting, anything they do on an individual domain, and setting up staging. I note that Amelia is installed as Network Active rather than on individual sites - that could be the entire issue in itself.
My preference would be to follow his last suggestion, install Duplicator or All-in-one and send him the files - but the free versions of those plugins don't support multisite installations so we'd want to ask if they have access to the premium versions.
Let me know if updating with the above information allows them to help us, and I'll look into setting up a secondary site they can work with in case they don't have Duplicator or AIO plus."
I just got this screenshot from our developer. This is the error he receives when completing a booking on leadership.lfgsm.edu (subdomain). It does not occur on lfgsm.edu. As I mentioned, we are multi-site set up, in case that factors in. I did upgrade my subscription to see if that caused Amelia to see our subdomain as an addition domain, but it did not.
- Your developer did ask a good question, I can confirm we do not have premium versions of the Duplicator and AIO plugins at this time.
- And, he might be right, we agree it is possible that the way how the multisite environment is set up on your end might be the cause of the issue, but we would certainly like to investigate further to be sure.
- If you could create the staging multi-site, and grant us temporary Admin credentials for it, access to FTP and the database, we can pass it on to our developers to take a closer look and try to isolate the issue for you?
Of course, as mentioned earlier, if you do send us private information, make sure to mark it as a Private response.
Hello! I'm disappointed to see this ticket closed while I was out of office for a week!
I emailed [email protected] directly on 3/22 as you suggested to connect you with our developer and have still not heard back. If this email did not make it to you, I've sent a screenshot of what our developer sent. You now have access to a second copy site he made for you to troubleshoot.
He explained to us how to check and use all the necessary credentials, but sadly now we have this error "Too many redirects" as we are accessing the WP-Admin of the staging site. A developer and i tried from both our computers, and multiple browsers.
I passed it on to Michael and I'm hoping this will be the last bump in our access issues to the staging site.
Will still keep you posted, on the next step, of course. Thanks
I received the email with the videos - the developers will take a look , and they will advise me, i am hoping they will find them useful to going a step closer in resolving the issue.
I will advise you as soon as they see everything . Thank you.
Hello,
I've worked with Zapier for a while and cannot test the webhook trigger successfully for the Zap I'm building. I've made several appointments (booking is trigger), but nothing seems to be working.
I've attached the webhook in my Amelia, the zap failure to find a request, and the completed form on the same webpage.
Thanks!
Hello, Lake Forest Marketing
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
We created a video dedicated to Zapier, webhooks, and MailChimp, so please make sure to check it out here.
Can you please take a look at the video, ( if you haven't already) and try to replicate it along the way?
- If you already did this, and the issue still persists, we can take a look from our end.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
- And if you send us credentials, and (or) staging site, make sure to check the message as "PRIVATE" so that only we can see your credentials.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Miloš,
I apologize for my own delay! I'm working with our developer for the best option for the below. I have worked with Zapier and webhooks for Forminator Pro, but I watched the video and followed again step by step-- still doesn't work. I have deleted the zap and started over, re-made the hook, pushed through multiple entries, waited 24 hours, and still nothing.
Our developer/host says :
"To help fix it, one thing TMS needs to know is that lfgms is a multisite installation. That will impact troubleshooting, anything they do on an individual domain, and setting up staging. I note that Amelia is installed as Network Active rather than on individual sites - that could be the entire issue in itself.
My preference would be to follow his last suggestion, install Duplicator or All-in-one and send him the files - but the free versions of those plugins don't support multisite installations so we'd want to ask if they have access to the premium versions.
Let me know if updating with the above information allows them to help us, and I'll look into setting up a secondary site they can work with in case they don't have Duplicator or AIO plus."
Please let me know what you think.
Thanks again!
-C
I just got this screenshot from our developer. This is the error he receives when completing a booking on leadership.lfgsm.edu (subdomain). It does not occur on lfgsm.edu. As I mentioned, we are multi-site set up, in case that factors in. I did upgrade my subscription to see if that caused Amelia to see our subdomain as an addition domain, but it did not.
Hello, Lake Forest Marketing
- I will pass everything your developer advised to our 2nd level Team, and they will advise what's the best approach to isolate the issue for you.
As soon as I get new information, I will advise on the next steps. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello, Lake Forest Marketing
- Your developer did ask a good question, I can confirm we do not have premium versions of the Duplicator and AIO plugins at this time.
- And, he might be right, we agree it is possible that the way how the multisite environment is set up on your end might be the cause of the issue, but we would certainly like to investigate further to be sure.
- If you could create the staging multi-site, and grant us temporary Admin credentials for it, access to FTP and the database, we can pass it on to our developers to take a closer look and try to isolate the issue for you?
Of course, as mentioned earlier, if you do send us private information, make sure to mark it as a Private response.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello! I'm disappointed to see this ticket closed while I was out of office for a week!
I emailed [email protected] directly on 3/22 as you suggested to connect you with our developer and have still not heard back. If this email did not make it to you, I've sent a screenshot of what our developer sent. You now have access to a second copy site he made for you to troubleshoot.
Please let me know next steps. Thanks!
-C
Hello! Checking in. How's it going?
Thank you!
Thank you so much for the update. I'll check in on Tuesday if I havent heard from you.
Hi, Carly
I sent another couple of emails to Michael.
He explained to us how to check and use all the necessary credentials, but sadly now we have this error "Too many redirects" as we are accessing the WP-Admin of the staging site. A developer and i tried from both our computers, and multiple browsers.
I passed it on to Michael and I'm hoping this will be the last bump in our access issues to the staging site.
Will still keep you posted, on the next step, of course. Thanks
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, Carly
We have accessed the WP-Admin of the staging site, so our developers are investigating.
Of course, I will keep you updated on the progress and their findings, as we keep corresponding with Michael, as well.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey, Carly
I received the email with the videos - the developers will take a look , and they will advise me, i am hoping they will find them useful to going a step closer in resolving the issue.
I will advise you as soon as they see everything . Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
This WORKED!!! Thank you thank you thank you so much! I hope you had a wonderful holiday!
-C