We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
How do I configure Amelia to create a zoom event that uses a password rather than waiting room?
Waiting room works for appointments, but for our public events, it will not work.
We host church services and managing waiting room admissions is distracting especially if someone drops a connection and needs to reconnect during out 2 hour events.
Can you direct me to docs showing how to setup a zoom meeting that uses a password and not the waiting room? I'm not seeing and reference to this.
Hi, ts
Thanks for reaching out to us
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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This has to be set up from the Zoom side.
The "Waiting room" setting has been enabled by default after a certain Update.
I just found a short video showing how to disable this in your Zoom Account settings. Can you take a look, please?
Also, in the Youtube comments, people say that, even after they disabled Waiting room, it does not apply to already scheduled meetings.
After this step, you have to recreate all the meetings in Zoom as new - and they should have Waiting room disabled - if that makes sense?
Kind Regards,
Miloš Jovanović
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Thank you Miloš. The zoom defaults are working as expected.
Hi, ts
You're welcome.
I did a bit of extra effort, because I was curious, to be honest, with the entire Zoom setup, so I discovered that they changed that "default Waiting room" behavior, at some point, not sure when.
If anything else happens that we might assist with, don't hesitate to create a new ticket.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables