We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have a question regarding the Woocommerce Integration. I am setting up a site for a life coach and we are using Amelia appointments for online coaching sessions, discovery calls and in-person coaching. I'm also using the packages to sell 4 coaching sessions in one.
My client wants to generate an invoice for each booking so I understand that I need to use Woocommerce for this.
Do I need to set up an individual woo-commerce product for each service/package or can I just use one product and assign it to all services/packages?
Many thanks,
Michelle
Can anyone assist with my query please?
Hello Michelle,
Thank you for purchasing our product, and for reaching out to us.
Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!
It is possible to set different WooCommerce products for different services and events. By default, all services/events are connected to one WooCommerce product, but if you create multiple products you will be able to choose a product that will be connected to each service/event.
Once you enable WooCommerce as a payment method, go to the Services page, open one of the services and you will see a Settings tab. When you choose this tab you will see the option “Select WooCommerce product” where you can choose a product that will be connected to this service. The same applies to Events.
This way, you will be able to set different taxes and other WooCommerce options for each product and each service/event in Amelia.
After setting the product, you can set the Tax and/or invoice option, or if you don’t need either of these options, you can start using the WooCommerce payment methods
If you have any more questions please feel free to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
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