We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, it appears 4.0.1 version of wpDataTables is causing a "critical error on this website." See attached.
I noticed this error was only on pages with wpDataTables tables or charts. I disabled the plugin and now the same pages work fine.
I had just updated to 4.0.1 when this happened.
What info can I provide to help troubleshoot this?
I just went to the TMS Store to try to download a past version of wpDataTables but don't see other versions. Is there a way for me to rollback or revert?
I have the same problem - the website crashes with the new version. Can someone upload the older version please?
Thanks
Thanks for the past versions. I've saved them for future use. Unfortunately, even with 3.7.1 I still get the error. That means there must be something else conflicting with wpDataTables.
I'll work through other plugins and see what I can figure out.
[deleted comment] it does not appear to be related to Breeze after all.
Hey Justin.
We can probably see what exactly is behind that critical error if you can tell us exactly when the error occurs and if you can provide us with a temporary wp-admin (administrator) user account?
Please note that this is a public ticket, so if you want to share the login credentials with us, make sure to enable the Private response.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ha! Why does troubleshooting always work this way?
I enabled wpDataTables on the production website and it's working fine again there now too. I'll keep an eye on things and let you know.
Interestingly, no plugins have been updated between the failure and now. So I don't know what changed. Very odd but I'll take it.
Thanks for the support.
The error is actually back now. Both staging and production are showing Critical Error on pages with wpDataTables charts.
I see you enabled errors but I'm not seeing anything. Can you please log in and check?
I caught the error in action. Even if I go to wpDataTables and click the edit button on a table or chart, I get a critical error.
Here it is:
Fatal error: Uncaught WDTException: [0]: cURL error 28: Operation timed out after 5001 milliseconds with 0 bytes received thrown in /home/655549.cloudwaysapps.com/shxttrxube/public_html/wp-content/plugins/wpdatatables/source/class.wdtgooglesheets.php on line 130
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.
OK, Justin, we're getting somewhere, thanks for getting back to me.
1. If you're using the API method:
This error is returned by the function wp_remote_get which uses cURL in the background. The client's server doesn't have time to manage the data from Google's API in 5 seconds (which is the default setting in WordPress).
That limit can be increased using a hook https://wordpress.stackexchange.com/questions/341357/wp-remote-get-curl-error-28-only-on-same-domain. Instead of "15" set it to "100", just in case.
If you get this error because of the WordPress hook extend_http_request_timeout, you need to remove it from your functions.php file and then checkout solutions for the first initial error for curl error 28 - Operation timed out ...
https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/
2. If you're using the old method (without Google's API credentials) the timeout limit is set to 25 in file wp-content/plugins/wpdatatables/source/class.wdttools.php on line 198.
This can be overwritten with the hook wpdatatables_curl_get_data in the same file wp-content/plugins/wpdatatables/source/class.wdttools.php on line 208.
Let me know if that helps.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, I'm suffering the same problem as this. I'm using Elementor with multiple charts on a single page, and the page crashes. When I go into WPDataTables to edit the charts a certain few of the charts give me the critical error message, while others do not.
Hello Bruce,
Thank you for reaching out to us.
We have seen that you have created a separate ticket, we will respond to that ticket as soon as possible.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables