We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi all,
We suddenly stopped receiving notifications to other emails filled out in: Send all notifications to additional addresses.
That means when we get a booking, only the employee is getting a notification but not us at the admin end.
Hello Claudia,
Thank you for purchasing our product, and for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
That is the email every client receives when booking an event.
I was talking about the admin receiving emails (not clients). Admin is not being notified of any reservations, only the employees.
Hello Claudia,
Yes, we understand you, if you want to receive all notifications as an admin, you must add your address in that field, and you will receive every notification.
"Send all notifications to additional addresses: Here you can enter additional email addresses where all notifications will be sent.
To add an address click Enter."
You can find this option in Amelia/settings/notifications please try this option enter your admin address and see if you will get the notification about bookings.
If you have any more questions please feel free to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Marko,
I've already added our admin email address to that field. That was my original post.
And we're still not getting the notifications.
Only employees are - not any emails in that field (in our case, admin).
Hello Claudia,
Please check to see if these emails are coming in spam maybe.
I ask because we tested and everything works perfectly I put my mail in the additional address and I booked the appointment with another address and I got the notification in my admin mail.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
I've added 3 different emails there and none of them are receiving employee booking confirmations, also checking their spam folders.
Based on the screenshot you sent me, if that is the one, then you only received a client booking confirmation (not an employee one).
Hello Claudia,
Yes, we noticed, but we couldn't find the page where Amelia was, thank you for that. We are testing and trying to see exactly what is happening.
But as mentioned, everything works perfectly, I just received a message in the mail for both employees and customers,
you can see that they both refer to the same customer Ameli Test, so everything works exactly as it should.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables