On super-admin I could update the amelia-booking with no problem.
However using amelia_manager account, I could not add/edit appointments or work-hours for employees.
Work Hour I edited the workhours and it notified its updated successfully, but view it again the changes I did was not done (see attachment: workhour-test_delete)
Devtool's console does not gave any indication of an error.
Appointments Adding new appointment will throw admin-ajax 403 error (see attachment: appointment-add_appointments_test.png)
*I have disabled WordFence to test; and used User role editor to gave amelia_manager all the capabilities possible, and still does not work
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
After updating, I purged cache using WP-TotalCache, and try add/edit using manager account (amelia***banyan@), it still throw 403 error, indicating that the ajax request was not successful.
The 403 error indicates that the server understands the request but refuses to authorize it. Can you please check with your hosting provider they should be able to assist you on this matter?
Please reach out to us if you have any other questions.
We have performed checks from the back-end and there seems to be an employee with the same email as an Amelia Manager user.
Can you please delete that employee, remove Administrator as an additional role for the Amelia Manager user, purge all the cache and test it out. It should work after that.
Hi there,
On super-admin I could update the amelia-booking with no problem.
However using amelia_manager account, I could not add/edit appointments or work-hours for employees.
Work Hour
I edited the workhours and it notified its updated successfully, but view it again the changes I did was not done (see attachment: workhour-test_delete)
Devtool's console does not gave any indication of an error.
Appointments
Adding new appointment will throw admin-ajax 403 error (see attachment: appointment-add_appointments_test.png)
*I have disabled WordFence to test; and used User role editor to gave amelia_manager all the capabilities possible, and still does not work
Could you advice us on this matter?
Hello Jasper,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Uros, I have sent the access over
Mind asking how did it go?
Hello Jasper,
Thank you for providing me with the Admin credentials.
I have a question regarding your query.
Did you edit some capabilities of the Amelia manager user? If not, can you please provide me with the Amelia Manager user credentials?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Jasper,
Thank you for clearing that up.
Can you please install the latest version of the plugin (4.5) and provide me with the update on whether it worked or not after the plugin was updated?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uro,
I have updated the plugin to version4.5
After updating, I purged cache using WP-TotalCache, and try add/edit using manager account (amelia***banyan@), it still throw 403 error, indicating that the ajax request was not successful.
("/wp-admin/admin-ajax.php?action=wpamelia_api&call=/appointments&ameliaNonce=5b85232034 403")
attached the screenshots of my test
Regards,
Jasper
Hello Jasper,
Thank you for clearing that up.
I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Jasper,
The 403 error indicates that the server understands the request but refuses to authorize it. Can you please check with your hosting provider they should be able to assist you on this matter?
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi Uros, thanks and noted, will consult with hosting provider about the 403 error
Will let you know how it goes :)
Regards,
Jasper
Hello Jasper,
Glad to hear that.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Jasper,
Thank you for providing us with the feedback.
I have passed the issue to our level 2 support team and will provide you with an update as soon as we have one.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Jasper,
We have performed checks from the back-end and there seems to be an employee with the same email as an Amelia Manager user.
Can you please delete that employee, remove Administrator as an additional role for the Amelia Manager user, purge all the cache and test it out. It should work after that.
Looking forward to your update.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
Thank you! we got it working again :)
We are unaware that causes issue since we create the manager through Amelia
Thank you and your team for the help and patience! 🙏
Regards,
Jasper
Hello Jasper,
Glad to hear that the issue has been resolved.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables