We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I bought the pro version yesterday, downloaded the .zip file and then uploaded and installed it. Did the basic activation of the plugin, but cannot reach the Activation menu item where I need to put the purchase key.
I am totally stuck and there is even less functionality working than in the previous free version.
I also checked the max post and max upload and max memory available on BlueHoad (php.ini) and as far as I can see those issues are not the limitation. I was also in connection with BlueHost, and in the end they asked me to contact the plugin vendor.
Just for the record: this is about the pro version of wpdatatables.
Hi,Jorgen
Thank you for your purchase.
-When you have the Light Version of wpDataTables installed, you won't see the Activation button
first, you have to delete the Light version, and then when you follow installation instructions and download the full version - you will see the "Activate" button in your WP-Admin.
Please contact us further if not resolved.
Kind Regards,
Miloš Jovanović
[email protected]
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Thank you for your reply.
The problem is, I have actually purchased and uploaded / installed the pro version.
I attach an image here, showing that I do have the menu that includes what seems to be the option of Activation. Problem is, all items in this horizontal menu except the Main settings, is impossible to get into action.
Kind regards,
Jorgen Bugge
Hi, Jorgen
Now I see what you mean, didn't understand it straight away.
I can log in to your WP Dashboard, and try to isolate the issue remotely if you'd like?
Please provide me with a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
No problem, Jorgen.
- No need to send us the plugin for now.
Agreed, I will let you know if we need any of your files, thanks.
And will update you on the progress from our end, as well.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey, Jorgen
Thank you for sending us the files. I passed it on to the developers, they will take a look and work on a possible fix of the conflict.
I will let you know as soon as they come back to me with their findings.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey, Jorgen
- The devs advised, to start with.
This is happening because you have "Include full bootstrap back-end" unchecked on the wpDataTables settings.
We have checked the setting to be switched ON now, and tell us how it works now.
- Did you maybe have a reason to keep this unchecked, for some other plugin to function properly?
- The devs have a couple of ideas to investigate this further, I will update you if there is new info.
Looking forward to your reply. Thanks.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables