We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2990827
Plugin Issues
Closed

Comments

  • andreas ebermann started the conversation

    your plugin is not working anymore....



    Fatal error: Division by zero
    /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameReflower/Table.php (169)
    #0 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameReflower/Table.php(353): DompdfFrameReflowerTable->_assign_widths()
    #1 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(887): DompdfFrameReflowerTable->reflow(Object(DompdfFrameDecoratorTableCell))
    #2 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameReflower/TableCell.php(95): DompdfFrameDecoratorAbstractFrameDecorator->reflow(Object(DompdfFrameDecoratorTableCell))
    #3 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(887): DompdfFrameReflowerTableCell->reflow(NULL)
    #4 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameReflower/TableRow.php(57): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
    #5 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(887): DompdfFrameReflowerTableRow->reflow(NULL)
    #6 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameReflower/TableRowGroup.php(48): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
    #7 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(887): DompdfFrameReflowerTableRowGroup->reflow(NULL)
    #8 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameReflower/Table.php(416): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
    #9 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(887): DompdfFrameReflowerTable->reflow(Object(DompdfFrameDecoratorBlock))
    #10 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameReflower/Block.php(865): DompdfFrameDecoratorAbstractFrameDecorator->reflow(Object(DompdfFrameDecoratorBlock))
    #11 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(887): DompdfFrameReflowerBlock->reflow(NULL)
    #12 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameReflower/Page.php(143): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
    #13 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(887): DompdfFrameReflowerPage->reflow(NULL)
    #14 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Dompdf.php(828): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
    #15 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-pdf-maker.php(54): DompdfDompdf->render()
    #16 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(755): WPOWCPDF_InvoicesPDF_Maker->output()
    #17 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(802): WPOWCPDF_InvoicesDocumentsOrder_Document->get_pdf()
    #18 /home/.sites/286/site1070/web/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php(373): WPOWCPDF_InvoicesDocumentsOrder_Document->output_pdf('download')
    #19 /home/.sites/286/site1070/web/wp-includes/class-wp-hook.php(307): WPOWCPDF_InvoicesMain->generate_pdf_ajax('')
    #20 /home/.sites/286/site1070/web/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
    #21 /home/.sites/286/site1070/web/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
    #22 /home/.sites/286/site1070/web/wp-admin/admin-ajax.php(187): do_action('wp_ajax_generat...')
    #23 {main}


  •  1,725
    Marko replied

    Hello Andreas,

    Thank you for purchasing our product, and for reaching out to us.

    We have not had any reports from other users that something is wrong.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Looking forward to your reply.

    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  •   andreas ebermann replied privately
  •  1,725
    Marko replied

    Hello Andreas,

    We went to your site and we couldnt replicate any issues. As far as we can see Amelia is working as it should be in the back end

    7406762531.png

    As well as on the front end

    8850856531.png

    If this happens to you again please make a short video of the issue so that we can from the first hand what exactly is happening.


    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables