We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I want to ask for company name on the appointment booking form. Seems the only way to that is to create a custom field? Is that correct?
I want to the customers company name to be be merged into the notification emails, the outlook calendar description and the zoom appt title.
How can this be done?
Hello Robin,
Thank you for purchasing our product, and for reaching out to us.
Yes, that is correct. Everything that you want to ask your customer besides the built-in fields you can achieve with custom fields.
As for adding this to notifications, you can try to add the corresponding placeholders to the Notifications templates for example, %custom_field_1%, %custom_field_2%, etc. This maybe can work.
If you have any more questions please feel free to open another ticket.
Regarding adding zoom description with ICS at the moment, you can add the URL through the database, but please note that it will come up as HTML:
So, it's a bit ugly, but at least it works.
To do that, you need to access the wp_options table in your database, and in there search for "amelia_settings" in the "option_name" column. It will return one row, so you need to edit it. Look for “ics” and you'll see this:
Modify the appointment, so it looks like this:
And that's it.
We'll work on a better solution in the future.
We hope this helps
Kind Regards,
Marko Davidovic [email protected]
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