Hello, I have a problem with Amelia and her notification system. Everything works correctly, even the web forms, but Amelia's notifications are not sent.
It makes the reservation well but the notifications never arrive, neither to the client nor to the employee.
Thank you for purchasing our product, and for reaching out to us.
An issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has PHP version less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
We noticed that you are using PHP mail we do not recommend that. This option is selected by default for users that do not want to configure other mail services.
Please note: We strongly recommend changing the mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send.
I tell you: Yesterday I spent a few hours talking to my hosting support and he told me that everything was correct, but that we had to talk to the web developer.
The PHP at the moment is at 7.3.33 because I have lowered it, it was higher. I think all settings are correct. Trying to connect it by SMTP does not let me send the email, and it gives me an error at first. I also tried to change the security in google.
I'm at a point where I don't know what to do anymore.
May we suggest that you configure the WP Mail SMTP plugin with your SMTP details, so all you need to do is use WP Mail option in Amelia, and Amelia will work through WP Mail SMTP.
SMTP (Simple Mail Transfer Protocol) – Here we show how to configure SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them in to configure SMTP properly. A Google SMTP example:
SMTP Host – smtp.gmail.com
SMTP Port – 465 (SSL) or 587 (TLS)
SMTP Secure – SSL, TLS or Disabled
SMTP Username – Your Gmail address
SMTP Password – Your Gmail password
For Gmail, it is also necessary also to turn on the “Allow less secure apps” option in your Gmail account.
Hello, I have a problem with Amelia and her notification system. Everything works correctly, even the web forms, but Amelia's notifications are not sent.
It makes the reservation well but the notifications never arrive, neither to the client nor to the employee.
Thanks
Hello Coke,
Thank you for purchasing our product, and for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
We noticed that you are using PHP mail we do not recommend that. This option is selected by default for users that do not want to configure other mail services.
Please note: We strongly recommend changing the mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hi Mark, thanks for responding so quickly.
I tell you: Yesterday I spent a few hours talking to my hosting support and he told me that everything was correct, but that we had to talk to the web developer.
The PHP at the moment is at 7.3.33 because I have lowered it, it was higher. I think all settings are correct. Trying to connect it by SMTP does not let me send the email, and it gives me an error at first. I also tried to change the security in google.
I'm at a point where I don't know what to do anymore.
Thanks
King regards
Hello Coke,
What is the issue with connecting SMTP?
May we suggest that you configure the WP Mail SMTP plugin with your SMTP details, so all you need to do is use WP Mail option in Amelia, and Amelia will work through WP Mail SMTP.
SMTP (Simple Mail Transfer Protocol) – Here we show how to configure SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them in to configure SMTP properly. A Google SMTP example:
For Gmail, it is also necessary also to turn on the “Allow less secure apps” option in your Gmail account.
Hope this helps.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko
It's working now, just like you told me, turn on wp smtp and set them to wp mail.
Thank you very much
All the best