We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2989794
Logged in User booking under different name
Closed

Comments

  • Gareth John Hailey started the conversation
    February 25, 2022 at 2:31am

    Hi,

    If a User has previously logged in as an Amelia user, when they go to book another service, their name info is always pre-filled and un-changeable.

    We anticipate an issue whereby someone may want to book under different names, yet they won't understand why they cannot change the name field on the booking widget.

    The user needs to know somehow that they are logged in on the booking widget, and that they need to log out to book under a different name.

    Is there some way to notify the user that they are logged in when using the booking widget ?  Perhaps there should be an "account" or  "log out" link in the booking widget when the user is logged in??

    I hope that makes sense..

  •  1,724
    Marko replied
    February 25, 2022 at 10:12am

    Hello Gareth,

    Thank you for purchasing our product, and for reaching out to us.

    We understand you but this is designed like this because the vast majority of clients reserve only for themselves with their name and this makes the booking process a lot easier for them. Unfortunately, we have no way to inform them that they are already "logged in". 

    I'll kindly ask you to add it as a feature suggestion on this page.

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

    You can always advise them to book from the incognito window with a different mail address this is the only workaround at the moment.

    If you have any more questions please feel free to open another ticket. 


    Kind Regards, 

    Marko Davidovic [email protected]

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