Hello Darren,

Thank you for purchasing our product, and for reaching out to us.

An issue with email notifications could be caused by several reasons:

1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7.
3. The credentials are not correct.
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.

Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.

Looking forward to your reply.

Hello Darren,

I'm afraid that this isn't possible if one notification is working all of them works. 

You just need to make sure that you have set them up properly.

If this doesn't work please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Darren,

We have just tested your notification and we couldn't replicate the issue. They work just fine we are sending you a screenshot where you can see that we got an email informing us that we have purchased a package

Everything works as it should be.