We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
My customer takes payments for their services on-site only but would like a way to record whether the payment is by card or cash on the day. How can I add a custom field to the appointment booking to allow them to capture this information.
I have read the custom fields section in the documentation but it looks like it shows on the front end too and may confuse the customer as they won't actually be making the payment at the time.
Hello Samantha,
Thank you for purchasing Amelia, and for reaching out to us.
Yes you can create a custom field that will show on the front and it doesn't need to be confusing you can make that field to be mandatory and just ask them "which payment method do you prefer cash or card" for example, or you can enter it buy by hand in the backend of Amelia in customer note.
You can find those notes in Amelia/customer/edit customer. The customer won't be able to see those notes but your employee will get that information in case they need it.
Those are the only options where you can enter those kinds of information at the moment.
If you have any more questions please feel free to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
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