We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
If I want to set the minimum and maximum bookings required for each services without buy the Amelia pro versio, is that possibile?
Second question is: is it possibile to accept each and any appointment of each client before let them pay? Or maybe a way to control every single appointment and let the client know if the appointment has been accepted?
thank you for your support.
Hello Stefano,
Thank you for reaching out to us.
If you are referring to the Minumum and Maximum bookings required in the packages options, that unfortunately, cannot be used without the pro version as packages of services are a part of the Amelia pro version.
As of now, when the customer books an appointment that has the appointment status of pending, with the payment method being one of the online payment methods, they will be charged right away as that is how the Stripe/Mollie/WooCommerce integrations work. The notification is sent out if enabled, once the appointment has been changed from pending to approved.
Hope this helps you.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you for your reply,
But can I change the appointment status from pending to approved or it happens automatically once the payment is done?
My website is a bike officine and I need the costumers to be able to book different days or hours but I want my employees to be able to acept the bookings. Is this possibile?
Hello Stefano,
If the default appointment status is set to "Pending", you will be able to manually change the appointment status from the back-end or employees from the employee panel.
Hope this helps you.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables