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Hello,
I've had reports of customers having trouble with coupon codes when buying tickets for some events. I read that coupons will not work on events that are added after the coupon is created - does this apply to recurring events?
for example: a series of events is based on one event that recurs until a certain date. coupon codes work for this event. if the date is then extended, will coupon codes work for the later events?
What if a new even tis created with exactly the same details as previous events that the coupon is connected to? will the coupon work with these future events?
thanks,
john
Hello John
Thank you for reaching out to us.
You can edit an existing coupon and add the events for which the coupon can be used.
In case for recurring events, you'll need to add all of them:
If you need some further assistance, please don't hesitate to contact us.
Thank you Elena,
That makes sense, although i think it would be a useful feature if coupons could automatically update themselves to apply to events that have the same name.
best wishes,
john
Hi John
Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be forwarded to our management for review.
After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis.