I am using [ameliabooking service=14] it just don't load, (or it takes way too long). this does not happen with other services.
I also wonder if there is a way to identify where in the page a costumer made the appointment from using the same service. Is there a way to add a tag or a hidden field right from the shortcode? like [ameliabooking service=1 place="Home Above the fold"]. this will help me track my site performance.
Thank you for purchasing our product, and for reaching out to us.
If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse. Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato. Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.
We hope you understand.
As for your issue please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
As for adding a tag we do not think that you can use the tags in that way. We are sending you our article where you can see the list od our shortcodes and how ti use and combine them https://tmsplugins.ticksy.com/article/17639/.
Hope this helps. In case it doesn't but we hope it will please write to us in the Amelia category so that we can help as best as we can.
for some reason, the plugin does not load the service.
https://www.mindwork-s.com/harm-reduction-meeting/
I am using [ameliabooking service=14] it just don't load, (or it takes way too long). this does not happen with other services.
I also wonder if there is a way to identify where in the page a costumer made the appointment from using the same service. Is there a way to add a tag or a hidden field right from the shortcode? like [ameliabooking service=1 place="Home Above the fold"]. this will help me track my site performance.
thank you
Same problem here. Single services are loading well, but packages aren´t loading.
Hello Carlos (and Christian),
Thank you for purchasing our product, and for reaching out to us.
If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse. Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato. Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.
We hope you understand.
As for your issue please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
As for adding a tag we do not think that you can use the tags in that way. We are sending you our article where you can see the list od our shortcodes and how ti use and combine them https://tmsplugins.ticksy.com/article/17639/.
Hope this helps. In case it doesn't but we hope it will please write to us in the Amelia category so that we can help as best as we can.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes! "Show service on-site” did it! Thank you!
Hello Carlos,
We are glad that we're able to help you. If you have any more questions please feel to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables