We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have a client with a question about the use of Amelia.
He wants to know how he could have customers select their location first and then choose services.
I directed him that he could make the "employees" into cities instead and then they could see the specific cities in the selection in the step by step booking for drop down at the beginning....
But if it is possible, he wants to know a way to select Employee(City) before services in catalog view instead because he feels the booking step by step is too complicated for his customers.
Can you suggest another way for his use case?
I have included his website url so you can see the flow he wants to re-create.
Hello Felicia,
Thank you for purchasing our product, and for reaching out to us.
Unfortunately, this is not possible with Amelia but you have been on the right track the only thing he can do is call the service like cities for example consultation London and consultation NY, etc.
In this way, customers will be able to immediately know which service and location they want to choose, there is no other way, the location cannot be selected first, so we think that this solution will be the best for your client.
Hope it helps.
If you have any more questions please feel free to open another ticket.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
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