We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2983989
checkbox to select class
Closed

Comments

  •  2
    Leyla started the conversation

    Hello good day.
    I have a problem in one of the versions of amelia that we have.
    The box to be able to select multiple classes and delete them no longer appears.
    Attached image of the version we use on the erock website and on the estacionrock website

    Thanks

  • [deleted] replied

    Hello turistas

    Please make sure you're logging in as an Admin. Now it seems like you're logging in as an Employee, and with Amelia Employee user role you don't have a permission to delete the appointments. Please check out our documentation about Users and Roles in Amelia.

    If you need some further assistance, please don't hesitate to contact us.

  •  2
    Leyla replied

    thank you very much! it was that

  •  2
    Leyla replied

    The person has Amelia Manager and I can't edit that information. With what do you say you can edit that information?
    since I can not leave it as administrator of the site because it has many permissions

  • [deleted] replied

    Hi turistas

    Sorry for the delayed response.

    You can edit user's capabilities with the "User Role Editor" plugin. When you have it installed, you'll need to go to Users / User Role Editor, and you'll be able to select a role of Amelia Manager and add any capability you need to this role in the field below.

    If you need some further assistance, please don't hesitate to contact us.

  •  2
    Leyla replied

    ok

    thanks!

  • [deleted] replied

    You're welcome.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.