We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I have providers from different countries, and our sessions have a duration of 45 minutes.
For some providers I need to configure a work our that starts at 23:30 and ends at 00:15 (in the syste timezone), which for they timezone are working hours. But the system does not allow me to do that.
How can I do the configuration?
Regards,
Daniel
Hello Daniel,
Thank you for purchasing our product, and for reaching out to us.
Currently, there is no such feature built-in. Amelia cant go to the next day because we do not have a booking for multiple days.
It's currently limited to appointments and services with fixed durations that cannot go over into the next day.
For example, your employee's working hours can be from 00:00 - 24:00 on all days, but if there's a service that lasts 3 hours, and someone would like to book that service at 23:00, the time slot will not be available, since Amelia can't go into the next day.
This will be added at some point in the future, but unfortunately, at this time - what you're looking for to achieve is not possible.
If you have any more questions please feel free to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
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