We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2983675
Questions about ameilia
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Comments

  • Chris started the conversation
    February 17, 2022 at 9:13am

    Hi I have a few questions regarding amelia

    So my client has a gym business and they have 2 main options we need:


    1. Free trial (book a specific day on calendar) - which I think amelia can provide

    2. Fortnightly auto-billing (re-occuring billing of $XX per fortnight) for services, but they can come to the gym at any time. - Is this possible with amelia?


    For the reoccurring billing, are you guys connected to stripe? And if there are issues with failed payments, will you guys continue to retry payment?

    Does Amelia also accept debit card payments from clients (we realised credit card payment has more failed payments). 



  •  1,696
    Uroš replied
    February 17, 2022 at 3:44pm

    Hello Chris,

    Thank you for expressing interest in purchasing the Amelia plugin.

    1. Customers will be able to book dates according to the working hours that are set up for employees that are assigned to a certain service. 

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    2. Unfortunately, that is not possible as the customers pay for the appointments either online which is billed upon booking, or on-site which is paid on-site at the time of the appointment. There is an option to create packages of services in Amelia. Packages in the Amelia Booking plugin are made to give you the option to create a package of multiple appointments from the same or different services and give a discount to the total price to attract your customers more.

    Please note:

    • Packages feature is a part of our Pro and Developer licenses and isn’t supported in the Basic license.
    • At the moment, Events cannot be used with Packages, only Appointments (Services).

    Hope this helps you.

    Feel free to contact us if you have any other questions.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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