We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2983528
Set limit to appointment slots per time block
Closed

Comments

  • Efusion Tech started the conversation

    Hi,

    My client does disinfection services and bulky waste removal. I have created one employee (a general team account) with 2 service attached to it. What I'm trying to achieve is the following:

    Disinfection Service

    • 8am - 12pm (3 slots)
    • 12pm - 4pm (3 slots)
    • 4pm - 8pm (3 slots)

    Bulky Waste Removal

    • 8am - 12pm (3 slots)
    • 12pm - 4pm (3 slots)
    • 4pm - 8pm (3 slots)

    Problem is, because there is 1 employee, if one appointment has been booked for a time slot, the whole time slot would be unavailable for that day for all services.

    Is there a setting to allow 1 employee to accept a certain number of appointment per time block? Because creating multiple employees just to achieve the 6 slots per time block makes it difficult to manage. Plus, the team only has 1 general email account and your plugin requires a unique email address per employee.

  • [deleted] replied

    Hello Efusion

    Thank you for reaching out to us.

    You need to have one more employee assigned with the second service. So when the Disinfection Service is booked for 8am, 8am time slot would be still available for Bulky Waste Removal.

    As for the employees' emails, if you use Google or Outlook for emails there is a workaround. You can put the same email just place +number before @ and you will be able to save employees but all emails will go to the same email address. For example [email protected], [email protected], [email protected] etc, will be different while saving and you will be able to save all employees but all emails will go to [email protected] address.

    If you need some further assistance, please don't hesitate to contact us.