We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When trying to select a date to book an appointment, certain dates are crossed out, when they should be available for people to book. Maximum capacity is not reached on these days and they are not listed as days off. Please advise
Hi Alex
Thank you for reaching out to us.
Please enable "Allow booking below minimum capacity" option in Amelia / Settings / Appointments.
If this is disabled, your front-end customers won't be able to submit a booking unless they fill in the minimum service capacity, but once they book for any capacity above minimum, the time slot will become unavailable for booking for others.
If you need some further assistance, please don't hesitate to contact us.