We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
when I install the latest version of WPdatatable on the latest version of wordpress, wordpress crashes and tells me that there is an error in the WPDatabtables plugin ??? I use Elementor Pro
Hello Moskms.
Sorry for the inconvenience.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, along with FTP credentials, so we can debug the plugin and see what's going on
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
I have the same issue using Elementor Pro.
Thank you for your input, Wilhelm, but this is not related to Elementor Pro. We all have it, and the latest version of wpDataTables has been tested in the latest version of Elementor and Elementor Pro and the majority of popular page builders.
The issue is coming from elsewhere. Try purging cache on your site, or if you're still having an issue, open your own private ticket where you can share the credentials I requested from Moskms, and we'll gladly check it out.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again Moskms
Can you please go to ..wp-content/plugins/wpdatatables/integrations/page_builders/avada/class.wdtavadaelements.php and on the bottom of that file, on line 180, change this code:
To this:
If that doesn't help, please provide us with a temporary wp-admin (Administrator) user, and FTP access credentials, so we can debug the plugin, and see what's going on.
Just remember to enable the PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
You're welcome, Morten
I'm glad to have been of service.
We've released v4.0.1 in the meantime, which resolves this issue without the need for custom coding - if anyone runs into a similar issue with v4.0.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables