We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, i have problem wtih wpdatatables plugin in local site.
i've fully copied live site to my local version and i have javascript error.
table is absolutelly the same in live site and local site but in local i have this error, in live site all is ok with it.
pls advise how can i fix it?
Hello Roman
Sorry for the late response.
These errors can happen for a few reasons, but they always happen for server-side tables (MySQL, manual, or imported tables).
Check if you have any errors, notices, warnings in your console. If there are, resolve them first because they are interrupting wpDataTables' admin-ajax calls and the errors returned are referring to either bad Ajax or bad JSON response.
Another thing that could be causing this is cache. If the data is being cached on the page, the returned data is not the same, or not at least what wpDataTables is expecting to see, so the error occurs. Try clearing all cache from your website and browser, and then prevent the pages containing wpDataTables from being cached.
Last, it could be the data in the table(s) - if the data is not the type that it should be (for example, a non-numerical value in an integer or a float column), or if the data has been changed for a formula column. Try creating a new table from the source table and see if it's going to cause errors. If it doesn't (after excluding cache as the cause), look for differences between data, filters, etc.
I hope that helps.
Kind Regards,
Aleksandar Vuković
[email protected]
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ok, thank you.
you can close this one
Hi, Roman
- We can see you created another ticket for this issue; we advised you on it to avoid creating duplicate tickets.
As colleague Aleksandar already covered all possible scenarios as to what might be causing these errors;
I can just try to clarify one detail for you (a part of what Aleksandar already said), this error in the console right here, I will show you on the screenshot, is not caused by our plugin. You have to fix that first and then come back to us if still not resolved.
- Here is a documentation page from datatables.net that explains everything about this error you got in the console (DataTables is the javascript/jQuery based library, which is the foundation that wpDataTables is built on).
- That being said, please go through everything mentioned in the previous reply, and that should help you isolate the issue.
Kind Regards,
Miloš Jovanović
[email protected]
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Sorry about that, Roman, I just realised that you responded in the meantime.
We will close this ticket. Thank you for letting us know it has been resolved.
If anything else happens, of course, don't hesitate to create new tickets.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables