We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi. We bought Amelia as a booking tool and included it on our website. Now the system is live and we are testing it. In the settings for notifications, I have set that when customers have booked something, they will receive a notification. This works perfectly. But I have also set that the admin always gets a notification when a customer has booked. That doesn't really work. The notifications always go to a different email address that I have always tested with. In the settings, however, I have set a different email address with SMTP etc.
WHERE can I set the notifications to go to a different address? I really tried everything. I can't find it and I'm getting desperate.
Hello Manuela,
Thank you for purchasing our product, and for reaching out to us.
You can set that the employee and customers get notifications and if you want to be notified for each notification you can set it up in Amelia/settings/notification and there you will see the field to ad additional addresses that you want to receive notifications.
Please try it and let us know has it worked.
Looking forward to your reply.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
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hello marko. sometimes the notifications work. the customers receive their information. that's a good thing. i want the dog trainer (it's her site, i'm just building this for the trainer) to also get confirmation that a customer has booked.
amelia sends this information. However, to my private e-mail address and not to the e-mail address that I have stored in amelia. I just do not understand. I don't even know where amelia got my email address from. I didn't actually enter it anywhere. Here's a screenshot of how it's set.
and once again: The confirmation does not go out to info@hundeschule-schwentinental.de but to my private one. I don't want that.
Hello Manuela,
Sorry for the late response. We are not working during the weekends and our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!
You get the notification as an employee because you were probably login in with your personal email when you have set up Amelia and when you have tested it. Somewhere you have employee that has your email address.
Check the mails for employees and you have to find the employee in Amelia and more importantly in the database when you find the employee that has your email address just delete him from the database and that is it.
Hope this helps.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables