We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Can I setup a duplicate instance of Amelia on a subdomain, using my current license? If so, is their a way to export my entire Amelia setup and import it into the new Amelia instance on the subdomain?
Hello Ian,
Thank you for purchasing our product, and for reaching out to us.
You can activate one license on one domain an unlimited number of subdomains. If you are having any issues with this we added a possibility for you to manage your domains in our store as well. So, please access the store and you will see the Manage domains button, so you can delete the old domain there, and then you will be able to activate your purchase code on your new domain when you go to Amelia -> Settings -> Activation tab.
Other than cloning your website, there's a way to migrate only Amelia's database tables.
There are around 47 tables with wp_amelia_ prefix that need to be moved. Please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_ tables.
Besides that, you also need to go to wp_options and search for option_name "amelia_settings" - that returns one row, so you need to copy the option_value and paste it in the same field on the other site. Note that this contains all info from your old website, so you will need to replace the URLs in this cell.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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