We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The booking form is in Norwegian.
Going through the process of selecting:
"Velg type samtale" = type of conversation
"Ansatt" = employee
A date and time.
Taking a closer look at the "E-post:" e-mail field a bunch of letters and symbols are seen. Here we need to have a better placeholder which is readable in place.
How do I fix this?
Hello Paal,
Thank you for reaching out to us.
You can change it through the .po files in the "ameliabooking/languages/" folder. So if you are using en_US, go to wp-content/plugins/ameliabooking/languages/en_US, edit the .po file and change it.
If you need some further assistance, please don't hesitate to contact us.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stanislav
As this is a a bit confusing it has taken me some time before I was able to get back to it.
Right clicking -> Inspect in Chrome this is the placeholder information that I see:
placeholder="[email protected]" (Screenshot shows what it really looks like. It is converted to readable text.)
(Also see the attched screenshot.)
This information is not found in the Po or MO files in the English or Norwegian version.
I am not sure how to proceed with this.
Hello Paal,
I hope you're doing well.
Yes, this is actually Unicode text for "[email protected]"
It's could be generated by the "Email Encoder - Protect Email Addresses" plugin, or some other plugin to protect the email address.
If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Let us know if it helps, please.
If you need some further assistance, please don't hesitate to contact us.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stanislav
You are correct we are using the plugin: Email Encoder - Protect Email Addresses plugin.
I deactivated the plugin and instead of the cryptic encoded placeholder I now see [email protected] placeholder.
I am not sure if this needs to be taken care of inside the Amelia plugin or the Email Encoder plugin, but I will post on the support forum for the plugin and give a link to this support thread.
https://wordpress.org/support/topic/encrypting-the-amelia-booking-email-placeholder-field/
Btw I included a screenshot of the correct version of the Email (E-post) placeholder field.
Dear Paal,
I hope you're doing well.
You can override this behavior for the placeholder if you enable "no script tags":
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Have a great weekend!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stanislav
Under WordPress dashboard -> Settings -> Email Encoder.
Advanced Settings: Clicking the checkbox to " Show advanced settings for more configuration possibilities."
Clicking the button Save all.
Protect...
Clicking the checkbox:
no script tags
"Check this option if you face issues with encoded script tags. This will deactivate protection for script tags."
Clicking Save all button.
Retesting the form.
The E-post (Email field) now shows the default in Norwegian the [email protected] instead of the earlier encrypted placeholder.
It looks like this issue has been fixed.
Thank you for your help!
Dear Paal,
You're welcome,
Thank you for the detailed solution description.
I'm glad that now everything is working fine.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Have a great day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables