We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2976369
Bookings can be made even after the subscription ends
Closed

Comments

  •  1
    Jsabelle started the conversation
    February 8, 2022 at 1:13pm

    we created different packages for a service: 5/10/15 lessons and flatrate yoga. they have different durations, 5 lessons have a duration of 2 months for example. The idea is, that the customer should book his lessons within two months after purchase. The problem is, they are able to book lessons for classes happening after the expiration date, in this case the total booking option is 4 months. But the expiration date should also be the last date that is available to them. We want them to take their lesson within the duration of the package. Is there a way to solve that?

    I hope this was understandable ;) thanks for your help

  • [deleted] replied
    February 10, 2022 at 7:02am

    Hi Jsabelle

    You're right, the package duration limits the validity of the package.

    So, if you set the package duration to be 2 months, your customers will have 2 months to book appointments. Those appointments however depend on the "Number of Days Available for booking in advance" either in General Settings, or in Service settings.

    You can limit this, and it will be applied to services within the package.