We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2975903
Woo COmmerce Integration Account Users data
Closed

Comments

  • Davide Savasta started the conversation

    Hi! 

    I've noticed I can't integrate woocommerce's users data with users data Amelia. I've an e-commerce where you can purchase products and at the same time booking appointment via Amelia. 

    I edited users account using endpoint, in this way I can show to a logged user orders (about woocommerce products) and appointmes or events.

    Anyway the real problem is:

    If I am a new customer, to book an appointment I need to create an account. User is registred in my website as an Amelia Customer. And so far everything is ok. If I login in with my credential as an Amelia Customer I can see orders and appointment. I can purchase on my store.

    If I am new customer, to purchase a product on my store page, I add it to cart, I go to checkount and to finalize my purchase, I need to create a new account. In this case, user is registred in my website as a Customer (only for woocommerce)-. If I login in with my credential as a Customer I can see orders but not appointment or events. 

    In summary, can I match or integrate user's woocommerce account data with amelia and to make sure that my client need to sign up just one time and login in with only one mail, one username, one password in my webiste to purchase or to book?

    Thanks a lot!

    Davide

    [email protected]

  • [deleted] replied

    Hi Davide

    Thank you for reaching out to us.

    If we understood you correctly, you're doing the purchase as a new customer by purchasing a product from the WooCommerce store; add it to cart; go to checkout, etc. The integration doesn't work that way. 

    You need to purchase the product that is linked to a service or an event in Amelia through Amelia. So if you're buying stuff through WooCommerce store - it will not be registered in Amelia, but only vice versa.

    If you have any more issues or questions feel free to ask, we will gladly help.