We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Support,
I noticed wpDataTables are not shown in many pages. Please see the attachment. I didn't change anything on the wpdatatable plugin.
The element's style appears to be display:none, but not sure what caused it.
Hi, fangquans
Thanks for reaching out to us.
wpDataTables is a WYSIWYG (What You See Is What You Get) concept-based plugin. This means that the table should look the same both in the back-end and in the front-end. If your front-end table looks and behaves differently than in the back-end, this usually implies that there is another plugin (or the current theme) that's changing the behaviour of our plugin.
It is probably the current theme you are using is creating a conflict, but I also found some errors in the console of that page.
Error 404 for accessing a CSS styles file, it could mean that some permissions on your FTP are not correctly set for access of this file; or the file might be missing.
The path is - https://greatnewfuture.com/university-ranking/mystyle.css
- When I tried to change the "display:none" for the table element to "display:table" , as you see, I got this loading sign, and there are issues, probably caused by the same culprit as other conflicts.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Miloš Jovanović
[email protected]
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