We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have the booking plugin set up for my client so that he can manage appointments for his own clients for his dry cleaning business. For whatever reason, it's happened a 2nd time now where a new appointment was lumped in with an existing appointment for two different clients. In fact, each booking took place weeks apart - They just happen to share the same date and time.
The first time this happened I thought maybe there was a bug that might've been fixed (updated to current version of Amelia). However, the same issue came up again today.
I've blurred out the contact information of the clients but you can even seen there is another appointment separate from the mistakenly grouped one at the same date and time. I'm wondering how I can prevent this from happening again. My client pretty much just goes off the email notifications and having 1 email per booking is what he'd like.
Hi Ryan
Thank you for reaching out to us.
From your screenshot, I can see the maximum capacity of the Service is 6, which means that even if somebody has already booked a time slot (9th February, 9:00 for example), there're still 5 more spots to book in the same time slot.
If this behavior is not what you expected, you need to set maximum capacity to 1. It will make the time slot unavailable after booking.
You can find more information about Appointments here.
If you need some further assistance, please don't hesitate to contact us.
Thanks for your response. We still want people to be able to book for the same timeslot/date just not grouped in together. Essentially, my client goes around to various locations picking up dry cleaning from 9am-12pm. Realistically, we'd like no more than 6 appointments per time slot per date. This isn't a service where people come to him but rather he goes to their locations so their fields (such as address location would be completely different).
I'm not sure why it groups some people together and others it does not if the same time and day are chosen (as indicated in the screenshot). This wouldn't be such a big deal viewing in the back end but my client is not a web person and goes off emails for booking information. When this group booking happens the old information from a previous booking is mixed in with the new person's making it a little confusing.
I suppose setting max capacity at 1 and creating 5 other "phantom" employees available at the same time with the same address might work but I'd rather find a simpler way. Hopefully, this makes sense.
Hi Ryan
Creating 5 "phantom" employees could be a solution here. If you have an appointment booked at the same time slot, with the same employee and location, it's considered as a group appointment - that's how the plugin works.
You can help us to develop Amelia - please feel free to search through our feature suggestion page, and see if someone may be already suggested the feature you need. If you can't see it, feel free to add your suggestion there, and it will be forwarded to our management for review.
After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis.