We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2975590
Problemas visuales "Checkout"
Closed

Comments

  • Miguel Angel Quinteros started the conversation
    February 7, 2022 at 4:07pm

    Hola buenos días, Instale la versión Basic de calendario "Amelia" y en el paso de "Checkout" el formulario se deforma y es ilegible. he intentado todo para poder arreglarlo y sigue igual.

    Adjunto el paso a paso de la toma de hora para que vean como llegar al error (la ultima imagen contiene el error)

    Saludos.

  •  1,720
    Marko replied
    February 8, 2022 at 12:20pm



    Hello Miguel,

    Thank you for purchasing our product, and for reaching out to us.

    Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.

    Thank you for your understanding.

    Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

    Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

    Looking forward to your reply.


    Kind Regards, 

    Marko Davidovic [email protected]

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