We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
We use Stripe as a payment method.
When verifying payments on Stripe, customers' names do not appear on the payment list (see image client in French) and the customer list does not contain any customers (see image client in French). How can these informations be displayed on Stripe? Does this have something to do with the metadata in Amélia's payment settings? How can we do ?
Thanks a lot for your help
Regards
Hi Joëlle
Thank you for reaching out to us.
Yes, you can fill out Metadata and Description section in Amelia > Settings > Payments; the information entered here via placeholders will be sent to Stripe:
In this article you can find the placeholders explanation:
Notification Placeholders
If you have any more issues or questions feel free to ask, we will gladly help.