I recently updated Amelia to the latest version and since then, I've only been receiving complaints from customers about the non-processing of payments on the website. Everything was fine up until the latest update. It's really frustrating losing clients at this rate.
For now, I am deleting the amelia plugin to install an older version.
Also, sometimes the amelia shortcodes refuse to load.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Please check PRIVATE Reply when answering so nobody can see it except us.
Hello,
I recently updated Amelia to the latest version and since then, I've only been receiving complaints from customers about the non-processing of payments on the website. Everything was fine up until the latest update. It's really frustrating losing clients at this rate.
For now, I am deleting the amelia plugin to install an older version.
Also, sometimes the amelia shortcodes refuse to load.
Hello Reynell
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Please check PRIVATE Reply when answering so nobody can see it except us.