We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2973924
Add service fee
Closed

Comments

  • Miguel started the conversation
    February 4, 2022 at 8:24pm

    I would like to add a service fee in the total amount of the service being charged by default.

    I'm using stripe as a payment gateway, so its basically to pass on the fee stripe charges me to the consumer.

    Thanks.

  • [deleted] replied
    February 7, 2022 at 1:26pm

    Hi Miguel

    Thank you for reaching out to us.

    I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. So if Stripe charges you a fixed rate, you need to manually adjust the prices of the services so they match the fee amount that's going to be charged.

    If you have any more issues or questions feel free to ask, we will gladly help.

  • Miguel replied
    February 8, 2022 at 3:51am

    I would like to request this feature be added to the plugin!

    Thanks.

  • [deleted] replied
    February 9, 2022 at 8:03am

    Hi Miguel

    Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be forwarded to our management for review.

    After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis.