Hello Armelle,

Thank you for purchasing our product, and for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply.

Hello Armelle,

We saw what the issue was. You are using front combination of shortcodes.

You can not use [ameliaevents type=list event=4], if you want to show only the event with ID 4 with all his recurring events you should use this shorecode [ameliaevents event=4 recurring=4].

Here is the list of our events shortcodes this can help you in the future:

1. [ameliaevents] or [ameliaevents type=list] if you want to show a list of all your events,
2. [ameliaevents tag='name'] if you want to show just the events that belong to the same tag defined during the creation of events, where “name” will be replaced with the tag name,
3. [ameliaevents event=1] if you want to show only the event with ID 1 without its recurring events,
4. [ameliaevents event=1 recurring=1] if you want to show the event with ID 1 with all his recurring events.
5. [ameliaevents type=calendar] if you want to show events in a calendar view.

Please try what we have recommended and let us know how it goes.

Looking forward to your reply.