We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2972738
Issues in Amelia plugin
Closed

Comments

  • Aakash Sharma started the conversation
    February 3, 2022 at 1:16pm

    My Client has purchased the plugin called "Amelia - Appointments and Events WordPress Booking Plugin".  We have already installed the plugin on our website of which the link has been shared with the ticket information. We are facing some issues with the plugin as follows:

    1. We have added or assigned the Categories & Services from admin panel which shows on booking appointment form, but its not showing at all. Please suggest if we are doing anything wrong. (See attached screenshot of added Categories/Services)

    2. Also, the 3rd screenshot showing a user/member which is not showing as Available. So, how we can fix that as well.

    Could you please help us in that as well? 

    Thanks in Advance!

    Aakash Sharma

  •  111
    Stanislav replied
    February 4, 2022 at 5:16pm

    Hello Aakash,

    Thank you for reaching out to us.

    You need to check your employee's Assigned Services and Work Hours, you probably missed something.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Have a great day!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

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