We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have an Amelia pro license for my pet grooming business. When I login to my account it shows that I have the lifetime license but it is using 0/3 domains. How can this be? The plugin works fine on my site but I would like to update it. I am afraid if I don't things will start breaking. I also do not want to have to repeat and create all my services again (or worse, lose my sales data). I haven't been able to find any help. I reached out previously but no one has helped me with this.
Hello Hassan
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user and the database for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Hassan
We had your license deactivated and activated again.
Please check your store now, there should be a registered domain.
If you need some further assistance, please don't hesitate to contact us.
Thank you for your help Elena! Very much appreciated.