As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I have an Amelia pro license for my pet grooming business. When I login to my account it shows that I have the lifetime license but it is using 0/3 domains. How can this be? The plugin works fine on my site but I would like to update it. I am afraid if I don't things will start breaking. I also do not want to have to repeat and create all my services again (or worse, lose my sales data). I haven't been able to find any help. I reached out previously but no one has helped me with this.
Hello Hassan
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user and the database for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Hassan
We had your license deactivated and activated again.
Please check your store now, there should be a registered domain.
If you need some further assistance, please don't hesitate to contact us.
Thank you for your help Elena! Very much appreciated.