We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2972589
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Comments

  • Heim started the conversation
    February 3, 2022 at 10:15am
    Hello,
I would like to display a schedule on a page of my site to view the remaining rental availabilities (land rental).
How to do (without hosting on wordpress)?

  •  111
    Stanislav replied
    February 4, 2022 at 2:44pm

    Hello Heim,

    Thank you for reaching out to us.

    Amelia uses shortcodes for easy adding booking forms and customer and employee panels to the front-end page of any WordPress website. Here you can find the list of shortcodes available in Amelia.

    To allow your customers to book appointments, you need to add one of the booking forms to the site’s front-end. The Amelia plugin provides 3 different views through which customers can book appointments: Booking Search view, Step-By-Step Booking Wizard, and Services Catalog. You can read more about it in our documentation.

    If you want to do it without hosting and WordPress, please take a look at our other SaaS product Trafft.

    If you need some further assistance, please don't hesitate to contact us.

    Have a nice day!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs

    You can try wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  • Heim replied
    February 4, 2022 at 3:54pm

    I did not find the possibility of making a schedule. I would have liked to use the Amelia schedule, by department, keeping only busy periods to show availability to customers.
I currently do this by transferring to a Google Calendar. But there is a bug in Amelia. Appointments are taken into account, their cancellation too, but not their modification! And the events are not forwarded either.
  • Heim replied
    February 4, 2022 at 4:34pm
    following the previous email:
there is also another bug! when you change the day for an appointment already booked, it appears on the gmail calendar with a shift of one hour later!!!!!

  • Heim replied
    February 4, 2022 at 5:34pm

    After many tests, it appears that the transfer to the google calendar is done if an item is indicated in the "organizer" section of the event. Why ? This is not necessary as it is well registered in Amelia.
  • Heim replied
    February 5, 2022 at 5:17pm
    I solved my jet lag problem. I shifted the timezone on wordpress by one hour and then backtracked. And everything is back to normal!!!! Don't forget to answer my first question. Thank you

  •  111
    Stanislav replied
    February 7, 2022 at 12:58pm

    Dear Heim,

    Hope everything is well with you.

    In order to use 2-way Google synchronization properly, your employees should set statuses of the events in their Google calendars as Busy. In that way, time-slots occupied by those events will be removed from Amelia's calendar.

    Enable option Remove Google Calendar Busy Slots if you want to remove the busy slots in your employees’ Google Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Google Calendar.

    Please go to Amelia Settings/Integrations/Google calendar, and make sure to increase the "Maximum number of events returned" to 2.500.

    At the moment is not possible to show events from the Google calendar in Amelia calendar.

    When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket because of the reasons that are described already.

    Thank you for understanding.

    And could I ask you to write your messages in normal text mode, please? Not in the code mode, it's really hard to read.

    3613490501.jpg

    If you have any more issues or questions feel free to ask, we will gladly help.

    Have a great day!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs

    You can try wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables