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  Public Ticket #2972330
Popup Display Not Working - Elementor
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  • Jean McLain started the conversation

    The popup appears, but only spins. This is the shortcode I added through Elementor shortcode widget: [ameliabooking trigger service=8]. 

    The button, Register Now, on the page next to Ladies Clinic is the trigger. I used the dynamic popup option and chose the only published popup, Ladies Clinic 2.

    I tried other shortcodes with the same result. 

    I just added the popup to the Men's clinic - [ameliabooking show=services] to see if it worked either - same result - just spinning.

  • [deleted] replied

    Hello Jean

    Thank you for reaching out to us.

    Your shortcode is incorrect. It should be saved like [ameliabooking trigger=amelia-button-id], not like [ameliabooking trigger service=8].

    Please check out the attached article: Using Amelia in Elementor Popup

    If you need some further assistance, please don't hesitate to contact us.

  • Jean McLain replied

    Thanks - got it to display properly - appreciate your help

  • [deleted] replied

    Glad to hear it, Jean!

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

  • Kara replied

    Is this method meant to work with the new step booking form?
    I just tried it and the form doesn't show up.

    My shortcode is [ameliastepbooking service=1 trigger=coaching-call] where the button id is "coaching-call"

    Thank you!

  •  2,572
    Aleksandar replied

    Hello Kara

    It works with the new form as well, we tested it before it was released.

    Do you have more shortcodes on the page? Are you maybe adding both the old and the new form to the page (we recommend using just one of the form types)?

    If you can't resolve the issue, please open a new private ticket where you'll be able to share your credentials with us, so we can log in, and see what's going on.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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