We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2972203
Mal funcionamiento
Closed

Comments

  • Diego started the conversation
    February 2, 2022 at 7:38pm

    Cuando un cliente entra al panel de cliente donde puede ver, modificar y cancelar sus reservas tiene un problema que ven horarios de otros clientes en su lista de horarios. Osea le figuran horarios que nuna reservaron y puedo corroborar que son de otros clientes cargados por mi. En el panel de administrador figura todo bien las cargas en el calendario. Este problema lo tiene nuestros clientes

  •  1,712
    Marko replied
    February 3, 2022 at 12:12pm

    Hello Diego,

    Thank you for purchasing our product, and for reaching out to us.

    Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.

    Thank you for your understanding.

    This can only happen if you once booked for that customer an appointment while you were logged in as admin. He has now received permissions as an admin and for that reason, he can see everything.

    To solve this you need to find that customer who has admin permissions in your database and delete it from the database and everything will return to be as it should be.

    When you book again for your customers in the future, be sure to always do that from the incognito mode so that this does not happen to you again.

    Hope this helps. 

    If you have any more questions please feel free to open another ticket.


    Kind Regards, 

    Marko Davidovic [email protected]

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