1) The Google Calendar sync is only working in 1 way (from plugin to Google) and not in 2-ways (from Google to plugin). How can I solve this ?
2) If question 1 (above) is solved, is it then possible to create a Google Calendar with existing (busy) appointments and link it to the plugin so the booked slots are not selectable in the booking form ?
Please check out our documentation about Google Calendar integration here.
In order to use 2-way Google synchronization properly your employees should set statuses of the events in their Google calendars as Busy. That way, time slots occupied by those events will be removed from Amelia calendar.
If Employee already has events in the Google calendar marked as busy, those will not be available for booking in Amelia – this will prevent overbooking. Rescheduling, canceling, or deleting the appointment needs to be done in Amelia. Suppose you reschedule the appointment in Google Calendar. In that case, that will not reflect in Amelia, but if you reschedule the appointment in Amelia, it will be updated in Google Calendar as well.
If you need some further assistance, please don't hesitate to contact us.
Hi, my question is in 2 parts:
1) The Google Calendar sync is only working in 1 way (from plugin to Google) and not in 2-ways (from Google to plugin). How can I solve this ?
2) If question 1 (above) is solved, is it then possible to create a Google Calendar with existing (busy) appointments and link it to the plugin so the booked slots are not selectable in the booking form ?
Thank you
Hi Glenn
Thank you for reaching out to us.
Please check out our documentation about Google Calendar integration here.
In order to use 2-way Google synchronization properly your employees should set statuses of the events in their Google calendars as Busy. That way, time slots occupied by those events will be removed from Amelia calendar.
If Employee already has events in the Google calendar marked as busy, those will not be available for booking in Amelia – this will prevent overbooking. Rescheduling, canceling, or deleting the appointment needs to be done in Amelia. Suppose you reschedule the appointment in Google Calendar. In that case, that will not reflect in Amelia, but if you reschedule the appointment in Amelia, it will be updated in Google Calendar as well.
If you need some further assistance, please don't hesitate to contact us.
Hey Elena
Yes it works !!! Big thank you. It was just a the option I needed to able in the integration settings. Thank you. This ticket can be closed
Glenn
Dear Glenn,
You are welcome. I am glad that now everything is working fine.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Have a great weekend!
Kind Regards,
Stanislav Snagovskiy
stanislav.snagovskiy@tms-outsource.com
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