We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
We would like ty use Amelia for restaurant booking.
We defined 2 time slots 11AM and 12:30 PM with 36 seats available.
We synched amelia to our Google Calendar.
Now, everytime a booking is made from the website, it's added to Google Calendar, but no matter number of participants, that slot becomes unavailable on the website while there is still 36 slots - booking slots available
How to solve that issue please ?
Regards
Hi Jacques
Thank you for reaching out to us.
Please go to Amelia > Settings > Appointments, and set "Allow booking below minimum capacity" option to be enabled.
If it is disabled, once your customers book for any capacity above minimum, the time slot will become unavailable for booking for others.
Hi,
It allowed to place another booking, thanks for that.
Problem is now in Google Calendar, bookings are merged and only details for the first booking are show in event desription O_O
How to get a separate booking in Google Calendar for each booking please ? Doesn't make sense to merge them, nore not to have contact details for each.
Regards
Hi Jacques
You can add customer information that will show in the Google Calendar, by going to Amelia > Settings > Integrations > Google Calendar, and filling out the section Event Description by clicking the placeholders in the buttons below; and pasting them into the field.
As for merged bookings in the Calendar, that's how it supposed to work. All customers will be added to the same appointment, just like in Amelia. You can't split them up.