Hello Tania,

Thank you for reaching out to us.

When you integrate the Google Calendar, you need to enable "Remove Google Calendar Busy Slots" in Amelia settings/Integrations/Google Calendar and increase the "Maximum number of returned events" to a big number (2.500 - the biggest value should work fine). After that, you need to access your employee's profiles and connect your employees to their calendars. 

When they are linked with their calendars, the plugin can only pull "busy" events from those calendars, but you still need to configure your employee's working hours. If, for example, your employee works from 09:00 - 17:00, whenever there's a busy event created in the calendar, that time slot will become unavailable in Amelia. So, if you block an entire day in Google Calendar, it will not offer any free time slots for that employee during that day.

Feel free to contact us if you have any other questions.

Hello Tania,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Tania,

Can you please provide me with the employee user credentials so I can perform checks from the employee panel and provide you with an update afterward? I tried to create a test employee but I don't have permission to do so.

Looking forward to your reply.

Hello Tania,

If you use the front-end Employee panel and want to allow employees to connect their Google calendars from there, you also need to add the full URL of the page where you have the front-end Employee panel, as well. Please make sure to include the whole URL, with the closing ” / ” included, as shown in the screenshot below (“staff-portal” redirect URI).

Please provide me with an update if this is done and whether it is working or not.

Hello Tania,

Please check the step-by-step guide below:

1. Sign in to the Azure portal, search for and select App Services, and then select your app. Note your app's URL. You'll use it to configure your Azure Active Directory app registration.
2. From the portal menu, select Azure Active Directory, then go to the App registrations tab and click on your registration.
3. When you open your registration, click on the link next to the "Redirect URIs" which is "1 web" in my example.
   
   

   

4. After that, just click on the "ADD URI" button and simply add the URL of the employee panel on your website.
   
   

   

Hope this works for you.

Please provide us with an update on whether it works or not.

Hello Tania,

Thank you for reaching back to us.

If Employee already has events in the Google calendar marked as busy, those will not be available for booking in Amelia – this will prevent overbooking. Rescheduling, canceling, or deleting the appointment needs to be done in Amelia. Suppose you reschedule the appointment in Google Calendar. In that case, that will not reflect in Amelia, but if you reschedule the appointment in Amelia, it will be updated in Google Calendar as well.

Regarding your second question, are you referring to the appointments or the events, and can you specify which placeholder you use for the customer information display?

Looking forward to your reply.

Hello Tania,

Thank you for reaching back to us.

Which customer information would you want to be hidden from the employee in the employee panel?

Looking forward to your reply.

Hello Tania,

Please test the following CSS code for hiding the customer email information.

.el-select-dropdown__list .am-drop .el-select-dropdown__item .am-drop-item-meta{
    display:none !important;
}

Provide us with an update on whether it works or not.

Looking forward to your reply.