Hello Perier,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Perier,

Thank you for providing me with the admin credentials. 

I logged into the back-end and there is this error in the console: 

{"message":"Unable to get data from AmeliaBooking\\Infrastructure\\Repository\\User\\UserRepository SQLSTATE[HY000]: General error: 2006 MySQL server has gone away"}

This is an error that indicates the issue with the configuration on the server. You can check these two links (link 1 and link 2) and apply the solutions that they offer.

Hope this works for you, please provide me with an update if it does or does not. 

Hello Perier,

Please check the following thread and see if any of the answers here can assist you with changing the max_allowed_packet size.

Please provide us with an update if it works or not.

Hello Perier,

Thank you for providing us with an update.

We have passed this issue to our Level 2 support team and we will provide you with an update as soon as we have one.

Thank you for your patience and I hope this will be resolved shortly.

Hello Perier,

My suggestion would be to change your hosting provider as WordPress hosting is known for not allowing any change to be made in terms of service configuration.

That could cause many other issues besides Amelia.

Please provide us with an update.