We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I need to allow specific Employees to cancel & delete their own events from their Employee Panel. We want Employees to be able to cancel & delete events themselves from their Employee Panel, without requiring a web admin to do so for them. We have already tried installing the "User Role Editor" plugin which did not solve this issue.
Hello Alec,
Thank you for reaching out to us.
Unfortunately, there is no option for employees to cancel or delete events as only the user with the Admin role can delete events. An employee can edit attendees, remove them or reject them. It is not recommended to delegate several Amelia roles to one user as that can cause the conflict of permissions and cause new issues.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Can you please explain to me why you provided a method for Employees to add Events, but no way for them to Delete or Cancel an Event?
Do you see how this could be a major issue forcing Web Admin's to micromanage their client?
Do you have any plans to change this in the near future?
This seems like an obvious poorly designed feature / major limitation of your app, and could be a reason forcing me to use a different application.
Hello Alec,
Thank you for your feedback.
Unfortunately, as of now, only users with Admin roles can delete in Amelia
Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be forwarded to our management for review.
After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables