Hello Laurent,

Thank you for reaching out to us.

It could be a cache issue.

Please deactivate Amelia, clear cache, activate Amelia, clear cache again. You can clear cache with the plugin "W3 Total Cache" or any other, also clear your browser cache and cookies.

Let us know please if it helps.

If you need some further assistance, please don't hesitate to contact us.

Have a great day!

Dear Laurent,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Take care!

Dear Laurent,

I hope you're doing well.

We are unable to reproduce this issue locally on our server, but it is reproducing on your site, I have forwarded this to our developers I will reach you as soon as I hear back from them.

Thank you and stay safe.

Dear Laurent,

Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?

If you're not able to provide us with a staging site, can you clone your website?

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

Take care!

Dear Laurent,

Thank you, I have forwarded this to our developers, I will reach you as soon as I hear back from them.

Take care!

Hello Laurent,

Sorry for the inconvenience, we are working on fixing this issue and will let you know as soon as it is resolved.

If you have any more issues or questions feel free to ask, we will gladly help.

Have a great day!

Hey Laurent.

Sorry for the late response!

For now, try to turn Off "Load entities on page load" from Amelia Settings -> Activation, and see if the problem is solved?

If not, please let us know.

Dear Laurent,

You are welcome. I am glad that now everything is working fine. 

If you have any more issues or questions feel free to open a new ticket, we will gladly help.