We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
1. In amelia general setting - I switch on "phone number as mandatory", but when customer do the booking - it is not showing as mandatory ie customer able to book an appointment without providing phone number. Please help me to fix this issue.
2. when customer book an appointment, instead of asking first name and last name as two separate input. Is it possible to ask Full name as one input?
Thank you
Hi Jaffer
Thank you for reaching out to us.
When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
1. Please go to Amelia > Customize and for the Step-by-Step Booking Form (if you're using it) on Step 4 click on the edit icon (pencil) near the "phone" field. Enable "Mandatory Field" there.
2. You can also disable "Display Field" and "Mandatory Field" for Last Name, and change the label for First Name to, for example, Full Name. But still, in your database only the first field will be filled, so I cannot guarantee it won't cause any conflict.