I am new here, so sorry for maybe a simple question. I just bought Amelia and I want to use the booking element in elementor. I have a category with 4 services. These 4 services all have different times and dates of the week. When I select i.e. Privé-les in the dropdown for service, I also see the dates and times for the other services. But when I try to book it on a day which has another service assigned to it, it says that it will be booked for privé-les. I was hoping this element would show only the service you selected. So when I select privé-les, it will only show the available dates and times for this service, and the rest is grayed out. I think this should be possible, but I haven't found it yet. So any help is welcome ;)
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
What is the exact issue that you are dealing with, I can see that the available time slots change when you change the selected service and I am able to proceed with the booking with that service.
Apologies for the additional questions, I am just trying to understand what the exact issue is.
No problem for asking additional questions (that's even better, than just doing something ;)). My issue is that when I select privé-les or begeleid trainen, etc, I get a calendar where I am able to select the private lesson. I know that this is only for thursday and friday. But I see al the dates. There is only one training-couple(Paul & Cynthia), but they give all the lessons. So what I expect from this dropdown and calendar is that when I choose privé-les, I only get to see the available time-slots for privé-les. Now, I also see the time-slots for all the other services.
Here I see al the dates and times, while I selected only Privé-les. I expect to see only the thursdays and fridays to be highlighted, because these are the available time-slots for privé-les. Because when I now click another day, for instance a wednesday, I also see the time-slot. But then it would be a private lesson for 3 hours (which is a bit much). Hopefully this clarifies my issue a bit more :).
I logged into the back-end of your website and I performed checks regarding the "privé-les" service and the employees' working hours that are assigned to that service.
Here is the thing. As there are two employees assigned to the "privé-les" service, those two employees being: "Dansstudio Paul & Cynthia" and "Paul & Cynthia".
I checked the working hours set up for those two employees and they are exactly the same for both of those employees which are reflected on the available time slots on the front-end.
If you want to have the available time-slots only on thursdays and fridays, you need to set it up in the working hours of those specific employees assigned to that service.
If you need any further assistance, please reach out to us.
Thank you for your answer. Now I assigned the lessons to a specific trainer. Privé-les-Paul & Cynthia (Privé-les), Begeleid Trainen-Cynthia & Paul (Begeleid Trainen), Trainen (maandag) and Trainen (woensdag)-Dansstudio Paul & Cynthia (Trainen). But when I select Privé-les, I only see 31st of march and 1st of april, instead of all the thursdays and fridays in february and march. Begeleid trainen looks good. I see all the tuesdays in february and march. Trainen (maandag) looks good. Trainen (woensdag) is also not good. I see here the same as when I select Trainen (maandag).
I have logged onto the back-end and I do not have access to the "Settings" page, can you please provide me with an Admin account with full permissions?
Thank you for providing me with Admin credentials.
I have performed checks on the back-end and there seem to be "Privé-les" events that are assigned to the "Paul & Cynthia (Privé-les)" employee and that is why the dates are not displayed as available for booking.
You could create a new employee to be assigned to the events or a new employee for the "Privé-les" service.
Please provide me with an update if it is working or not after you perform changes.
Well, I don't get it to work in th way I want. But the customer is fine with it, we do it via events. Most of the times they are doing the lessons and training etc together.
To create another employee is not really am option. I already have 4 created, but it still doesn't work. I think I need to look into it.
Unfortunately, if an employee has an event at a certain time slot, they will not be available for booking at those time slots. The only solution would be an addition of the new employee for the events specifically, but I understand if you are not able to do it that way.
Feel free to contact us if you require further assitance.
Hi,
I am new here, so sorry for maybe a simple question.
I just bought Amelia and I want to use the booking element in elementor. I have a category with 4 services. These 4 services all have different times and dates of the week. When I select i.e. Privé-les in the dropdown for service, I also see the dates and times for the other services. But when I try to book it on a day which has another service assigned to it, it says that it will be booked for privé-les. I was hoping this element would show only the service you selected. So when I select privé-les, it will only show the available dates and times for this service, and the rest is grayed out. I think this should be possible, but I haven't found it yet. So any help is welcome ;)
Thanks in advance.
Kind regards Patrick
Hello Patrick,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Patrick,
I have a question regarding your query.
What is the exact issue that you are dealing with, I can see that the available time slots change when you change the selected service and I am able to proceed with the booking with that service.
Apologies for the additional questions, I am just trying to understand what the exact issue is.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
No problem for asking additional questions (that's even better, than just doing something ;)).
My issue is that when I select privé-les or begeleid trainen, etc, I get a calendar where I am able to select the private lesson. I know that this is only for thursday and friday. But I see al the dates. There is only one training-couple(Paul & Cynthia), but they give all the lessons. So what I expect from this dropdown and calendar is that when I choose privé-les, I only get to see the available time-slots for privé-les. Now, I also see the time-slots for all the other services.
Here I see al the dates and times, while I selected only Privé-les. I expect to see only the thursdays and fridays to be highlighted, because these are the available time-slots for privé-les. Because when I now click another day, for instance a wednesday, I also see the time-slot. But then it would be a private lesson for 3 hours (which is a bit much).
Hopefully this clarifies my issue a bit more :).
Kind regards Patrick
Hello Patrick,
Thank you for clearing that up.
I logged into the back-end of your website and I performed checks regarding the "privé-les" service and the employees' working hours that are assigned to that service.
Here is the thing. As there are two employees assigned to the "privé-les" service, those two employees being: "Dansstudio Paul & Cynthia" and "Paul & Cynthia".
I checked the working hours set up for those two employees and they are exactly the same for both of those employees which are reflected on the available time slots on the front-end.
If you want to have the available time-slots only on thursdays and fridays, you need to set it up in the working hours of those specific employees assigned to that service.
If you need any further assistance, please reach out to us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
Thank you for your answer. Now I assigned the lessons to a specific trainer. Privé-les-Paul & Cynthia (Privé-les), Begeleid Trainen-Cynthia & Paul (Begeleid Trainen), Trainen (maandag) and Trainen (woensdag)-Dansstudio Paul & Cynthia (Trainen).
But when I select Privé-les, I only see 31st of march and 1st of april, instead of all the thursdays and fridays in february and march.
Begeleid trainen looks good. I see all the tuesdays in february and march.
Trainen (maandag) looks good.
Trainen (woensdag) is also not good. I see here the same as when I select Trainen (maandag).
Can you please help me again?
Thanks
Patrick
Hello Patrick,
I have logged onto the back-end and I do not have access to the "Settings" page, can you please provide me with an Admin account with full permissions?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi Uros,
Done. you are now admin
Hello Patrick,
Thank you for that.
Unfortunately, when I tried to log onto your website i get the message that the password is incorrect.
Can you please double-check from your end and provide me with the correct Admin credentials.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Patrick,
Thank you for providing me with Admin credentials.
I have performed checks on the back-end and there seem to be "Privé-les" events that are assigned to the "Paul & Cynthia (Privé-les)" employee and that is why the dates are not displayed as available for booking.
You could create a new employee to be assigned to the events or a new employee for the "Privé-les" service.
Please provide me with an update if it is working or not after you perform changes.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Well, I don't get it to work in th way I want. But the customer is fine with it, we do it via events. Most of the times they are doing the lessons and training etc together.
To create another employee is not really am option. I already have 4 created, but it still doesn't work. I think I need to look into it.
Thanks anyway
Patrick
Hello Patrick,
Unfortunately, if an employee has an event at a certain time slot, they will not be available for booking at those time slots. The only solution would be an addition of the new employee for the events specifically, but I understand if you are not able to do it that way.
Feel free to contact us if you require further assitance.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you
Hello Patrick,
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables