We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
the shortcode is not working on our page as it use to.. we've tried these with no luck:
[ameliasearch]
[ameliasearch today=1]
these shortcodes were working, but now they are not. We've removed and re-added them, nothing seems to get these shortcode to work.
Thanks in advance for you support!
Hi Sean
Thank you for reaching out to us.
Could you please provide us with more information and screenshots about the issue? So we can replicate it and help you.
Best Regards.
Hi Elena,
It looks like the problem has corrected itself! Thanks for always being here for support, it means a lot. Please consider this ticket closed, and thanks again.
Glad to hear the issue is resolved, Sean
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.